
Five Questions to Ask to Attract Clients Faster
By Caterina Rando, MA, MCC
When coaching entrepreneurs to attract more clients or build their
businesses, I am always listening for where they are struggling
or doing something the hard way. It is amazing how simply asking
yourself a few simple questions can result in huge profits-and
huge savings of time-in your business.
What is not working?
There are some
marketing methods that do not work as well as they used to. Evaluate
each marketing method you are using and ask yourself if it is still
working for you. What worked three years ago, and even what worked
last year, may not be the right answer for you today. Your business
has probably changed, as has the marketplace.
What is working that I can do more of?
Evaluate where the bulk
of your favorite clients have come from in the last six months.
The clients who you love to work with, who pay on time, who are
excited to work with your firm and who are glad to refer you to
others they think you can serve-what did you do to get those clients?
Was it direct mail, publicity, a presentation? Whatever has worked
well, you want to do more of.
What should be working but is not that needs
to be redesigned?
Maybe you have talked to experts who tell you to make 10 calls
a day, or that it is important to be aware that seven contacts
is usually necessary before someone will become a customer-and
you are finding that this proven strategy is not currently working
for you. If you are not getting your expected results, evaluate
every step in the process. Maybe you are not qualifying your prospects;
maybe you need to evaluate what you are saying on the phone and
see how you can improve it. Maybe you are not being as consistent
as you think in your actions, and some deliberate tracking of exactly
how many contacts you are indeed making is necessary.
What am I doing that it would be better for
someone else to do?
Most small-business owners are doing way too many things that they
should be delegating to someone else. Often the excuse used is
that there are not enough financial resources to justify the expense.
Usually you will find that when you invest in having an expert-like
a bookkeeper, graphic artist, or virtual assistant-do what they
are good at, they do it quicker and better and usually at an affordable
rate. This allows you to focus on those aspects of your business
that only you can do.
What would be best for me to stop doing?
Sometimes we try different
things to see if they are the right match for us and our business;
sometimes a client asks us to do something we do not usually do,
and we give it a try because there is money to be made there and
we think it is worth exploring.
I encourage you to explore all alluring possibilities in your
business. The point to remember that is often overlooked is that
it is crucial to your success to evaluate these experiments after
they are tried to objectively evaluate whether or not this is,
in fact, a good move for you and your firm.
Powerful solutions only come from asking yourself powerful questions.
Ponder these questions, and you will create powerful results.
Caterina Rando, MA, MCC, is author of "Learn
to Power Think," a keynote speaker, success coach and trainer. She helps
people invigorate their professional and personal lives and create the results
they want. To find out about her book and other resources, visit www.caterinar.com.
Caterina can be reached at 415-668-4535 or by email at cpr@caterinar.com
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